Service and Installation

We install what we sell, and we service it afterward. That is the whole arrangement, and it is the reason most of our work comes from people we have already worked for.

Installation

Our own crew, start to finish

When you buy a stove or fireplace here, our installers are the ones who show up. They have set hundreds of these around Sawyer County and they know which houses have surprises in them.

Site visit before anything is ordered, so the venting is settled early
Clearances, hearth protection and wall shielding done to code
Class A chimney, liners and direct vent runs
Gas line and propane connections coordinated
We take the crate and the packaging with us when we go

A finished stone fireplace in a living room

Keeping it running

Cleaning, parts and repairs

Every hearth appliance needs a yearly going over. Pellet stoves need it most, wood stoves need it for safety, and gas units need it so the pilot and the glass stay right.

Annual cleaning

Pellet stoves get the burn pot, the exhaust and the fans cleaned. Wood stoves and chimneys get swept and inspected for creosote. Gas units get the burner, pilot and glass serviced.

Repairs and parts

Igniters, auger motors, blowers, gaskets, glass and control boards. Because we are an authorized dealer for the lines we sell, warranty work stays here rather than going back to a factory.

Inspections

Buying a place with a stove already in it, or selling one? We will look at the appliance and the chimney and tell you plainly what it needs.

Book it early

The calendar fills up fast once the weather turns. Late summer and early fall are the easy months to get on the schedule. November is not.

One honest note about service

We prioritize the equipment we sold and installed. If your stove came from somewhere else we will still help where we can, but the people who bought from us come first when it is cold and the phone is ringing.

The Northwoods Stove and Fireplace shop on US Highway 63

What a service visit covers

It is not just a brush and a bill

A proper annual service is the difference between a stove that runs all winter and one that quits on the coldest night of the year. What we do depends on what you have.

Pellet stoves

Burn pot, ash traps and heat exchanger cleaned out, exhaust and intake checked for blockage, combustion and convection fans cleaned, gaskets and seals inspected, hopper and auger cleared. Pellet stoves ask for more attention than anything else we sell, and they repay it.

Wood stoves and chimneys

Chimney swept and inspected for creosote buildup, cap and liner checked, door and glass gaskets tested, baffle and firebrick inspected for cracks. Creosote is what chimney fires are made of, which is why this is a safety visit before it is a performance one.

Gas units

Burner and pilot assembly cleaned and adjusted, glass removed and cleaned properly, gasket checked, venting inspected, logs and embers reset the way the manufacturer intended. Gas is the lowest maintenance of the three, not the no-maintenance one.

Questions we get

Worth knowing before you buy

How often does my stove need servicing?

Once a year for almost everything, and before the heating season rather than during it. Pellet stoves benefit from a quick owner clean of the burn pot every few days on top of the annual visit. Wood stoves and chimneys want an annual sweep and inspection for safety, not just performance.

Do you service stoves you did not sell?

Where we can, yes. We stock parts for the lines we carry, so those are straightforward. For an appliance from another dealer it depends on the brand and on whether parts are still available. Call and ask rather than guessing.

When should I book?

Late summer and early fall. August and September are the easy months to get on the schedule. Once the weather turns, service calls and installs compete for the same crew and the wait gets long. A call in August is a much shorter wait than the same call in November.

My glass keeps going black. Is something wrong?

Usually it means the fire is running too cool, the wood is not dry enough, or the air is being choked down too far. Sometimes it is a door gasket that has given up. It is a common call and often an easy fix, so it is worth asking about rather than living with it.

Can you inspect a stove in a house I am buying?

Yes, and it is worth doing. We will look at the appliance and the chimney and tell you plainly what it needs and roughly what that costs, before you own the problem.

Get on the schedule before the cold does.

Cleanings and installs both book out once the season starts. A call in August is a much shorter wait than a call in November.

Request service Call (715) 934-4328